Harley repairs

Last night I dropped Jeff off at the Harley dealership so he could pick up his bike. They've had it pretty much since June 2. The conversation with the repair clerk went something like this:

Repair Guy: "We think we have it fixed this time. Let me get the bill."

Jeff: "Bill?"

Repair Guy: "Yes, you owe the $50 deductible for the warranty work."

Jeff: "But I paid you $47 the first time I had the bike in. "

Repair Guy: "Yes, but the first time we cleaned the sensor and the speedometer cables which was not covered under the warranty so that was different. This time we did warranty work."

Jeff: "But you didn't fix it. I paid $47 for nothing."

Repair Guy: "You paid $47 for the cleaning."

Jeff: "But you didn't fix the problem. So why do I have to pay twice?"

Repair guy: "Harley is very strict about what is and isn't covered. The cleaning wasn't covered. But the replacement of the speedometer, which we did the second time was covered so you owe the $50 deductible."

Jeff: "Fine. So can you guarantee that you fixed it this time so I don't have to pay you again?"

Repair Guy: "No. We could not re-create your problem. We did every diagnostic test possible. My guys have 6 hours logged in trying to figure out what the problem is. And since they didn't figure it out, we don't get paid."

Jeff: (Thinking how is that my problem whether you get paid or not?) "Did you take it for a ride?"

Repair Guy: "No, we don't have enough time or man hours to do that."

Jeff: "I rode the bike to work which is 28 miles and rode it the 28 miles back home. On the ride home the speedometer started acting up again. So it would have taken you less than an hour to find the problem if you took it for a ride."

Repair Guy: " We don't have the manpower to do that."

Jeff: (Thinking you just said you spent 6 hours doing diagnostic work.) "So what is my recourse if this happens again? You know it's not safe to ride when this happens."

Repair Guy: "You can ride without the speedometer and it is perfectly safe."

Jeff: "First of all you can't use the cruise control with the speedometer needle bouncing all over the place. It makes the bike jerk into different speeds to compensate for the reading. Plus the bike won't idle like this, plus the intercom system and the radio doesn't work. These things are all tied to that sensor you supposedly cleaned. Anyway, it is not safe!"

Repair Guy: "Hopefully this will work."

Jeff: "I certainly hope so."