I had to call the Microsoft help desk tonight. All I wanted to do was register my MS Office Professional that I just finished installing on a brand new computer. Because I installed it on my old computer, it required a phone call, it would not allow me to activate over the Internet. So here’s how the conversation went:
Tech: “Good evening, welcome to Microsoft. Are you calling regarding Office Professional 2003?”
OK, apparently the number I dialed is directly linked to MS Office Products, good job Microsoft!
Me: “Yes. I need to activate my software.”
Tech: “May I have the first 6 digits of your activation ID?”
Me: “011014”
Tech: “011?”
Me: “Yes, zero one one zero one four.”
Tech: “014?”
Me: “Yes, I mean no..well sort of... zero…one…one…zero…one…four.”
Tech: “011?”
Me: “YES, ZERO…..ONE…..ONE…..ZERO…..ONE…..FOUR!”
Tech: “OK.”
Me: “May I ask your name?”
Tech: “My name is Shamaramu.”
Is it because Animal House has been on HBO at least 10 times in the last week or did I really just hear him say Shama- lama-ding-dong?
Tech: “Is this software installed on another computer?”
Me: “Yes, it’s on my laptop and now I want to put it on my new computer.”
OK technically I lied, I want to put it on Jeff’s new computer and I know that Microsoft doesn’t allow you to share software among family members, but I am a user of this computer so I say no harm no foul.
Tech: “Did this software come with the new computer or did you purchase it separately?”
Me: “Well actually, neither. I am a beta tester for Microsoft so they sent me the software for free as a thank you.”
Tech: “Did this software come with the new computer or did you purchase it separately?”
I think he’s reading a script. I bet he can’t really even speak English. Pick one of the two answers, dummy.
Me: “I purchased it separately.”
Shama: “OK. I will give you the activation ID number 6 digits at a time. Please type in the appropriate boxes… nnnnnn-nnnnnn-nnnnnn-nnnnnn-nnnnnn-nnnnnn.”
This took 5 minutes because he talked so slow. I thought I would never get through it. I wish I would have written it down, I had enough time!
Me: “The numbers are in I clicked next.”
Lama: “Please click next.”
I KNEW he was reading a script.
Me: “OK.”
Ding-Dong: “Please click finish.”
Me: “OK. It’s working. Thank you.”
Tech: “Is there anything else I can do for you.”
Me: “No, thank you.”
Tech: “Have a good evening.”
That must be confusing there since it's gotta be close to morning there.
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